YOUR INFORMATION

Sofiae app privacy policy.

Effective and last updated September 27, 2026

This policy explains how Azezized LLC ("Sofiae," "we," "us") handles information when you use the Sofiae mobile application. It applies to the Sofiae app on iOS and Android. The separate launch-list privacy notice applies to the email form on this website.

Information we collect

Depending on the features you choose to use, Sofiae may collect:

• Account and contact information: your name, email address, user ID and authentication information.
• Skin and health information: skin type, concerns, sensitivities, allergies, goals, treatments, medications and menstrual-cycle dates if you enable cycle tracking.
• Photos and other content: face or skin photos, product-label photos, product scans, routines, journal entries, searches and conversations or messages you submit to Sofia.
• Location: precise device location when you grant permission, and city, climate or approximate location derived from it or entered by you. Location is used to tailor climate-related guidance. You can deny permission and enter your climate manually.
• Purchases: subscription product, entitlement and transaction status. Payment-card details are entered with Apple or Google and are not available to us.
• Device, usage and diagnostic information: a device identifier used to prevent referral abuse, app interactions and limits, and technical request, performance or error information needed to operate, secure and improve the service.

How we use information

We use this information to create and authenticate your account; analyze products and photos you submit; personalize skincare guidance, routines and climate context; provide journal, cycle-tracking, referral and subscription features; restore purchases; enforce usage limits; respond to support requests; prevent fraud and abuse; maintain security and reliability; and understand and improve app performance.

Sofiae provides cosmetic skincare guidance, not medical diagnosis or treatment. Health information is used to personalize guidance and help avoid unsuitable suggestions.

How information is shared

We do not sell personal data, show third-party advertising, or use personal data to track you across other companies' apps or websites. We disclose information only as needed to operate Sofiae:

• Supabase provides authentication, database, private file storage and backend hosting in the United States.
• OpenAI processes relevant prompts, profile context, text and images to provide AI-powered features. API data is not used to train OpenAI models by default. We disable response storage; OpenAI may retain abuse-monitoring logs for up to 30 days under its policies.
• RevenueCat, Apple and Google process and verify subscriptions and purchase entitlements. Apple and Google handle payment information under their own privacy policies.
• Hosting and infrastructure providers may process limited technical logs to deliver and protect the service.

We may also disclose information when required by law, to protect users or the service, or as part of a business transaction subject to appropriate safeguards. We do not use photos to train AI models.

Storage, security and international processing

Account data is stored with Supabase on servers in the United States. Photos are kept in private storage protected by account-based access controls. We use encryption in transit and reasonable administrative and technical safeguards. No system is completely secure. Wherever you live, your information may be processed in the United States by the providers described above, subject to contractual and legal protections.

Your choices and rights

You can review and correct profile information in the app, decline or revoke location and photo permissions in device settings, and disable cycle tracking. You may request access to or an export or correction of your data by emailing privacy@sofiae.app. Depending on where you live, you may also have rights to object to or restrict processing, withdraw consent, or lodge a complaint with a privacy regulator.

Retention and account deletion

We keep account data while your account is active and as needed to provide the service. You can delete your account from Profile in the app. Deletion permanently removes your profile, photos, scans, routines, journal and conversations from active systems and backups within 30 days, except information we must retain for legal, security, fraud-prevention or transaction-record obligations. You can also use our public account deletion page to request deletion without the app.

Children

Sofiae is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has created an account, contact us and we will delete the account and associated data.

Changes to this policy

We may update this policy as Sofiae changes. We will update the date above and provide additional notice in the app when a change materially affects how personal data is handled.

Contact us

Azezized LLC operates Sofiae. For privacy questions or data requests, email the person responsible for privacy at privacy@sofiae.app. We aim to respond within 30 days.